TECHNICAL SUPPORT

You’re surrounded by technology. When it stops, so does your business. When it’s time for technical support, you need more than a phone number. You need a solution, and you need it now.

Technical Support

Help Is Closer than you Think

Copperband Technologies provides fast, local and personal IT support and service for Middle Tennessee and Southern Kentucky. Don’t call somebody who’s halfway around the world. We’re right here, and we’ve got a world-class team standing ready to help you with whatever you need. Our mission is to make sure your business can operate smoothly and efficiently. In addition to keeping you up and running now, we can help you make informed decisions about protecting or upgrading your technology in the future. We believe that the right combination of protection, prevention and planning can transform your business. That’s a bigger vision than people usually associate with the term technical support. It’s certainly more than you’ll get from a help desk.

What Makes Copperband Different?

Many businesses have transitioned away from using in-house IT departments or individual contractors. Instead, they’re calling on full-service IT providers like Copperband. There’s a reason for the shift. When you turn to us for help, you’re partnering with a professional team of industry veterans who know how to get things done. Our approach to technical support is comprehensive:

Easy-to-use quick response ticketing system
Lightning-fast Tier 1 support option
Tier 2 and 3 support always available
Proactive, monitored IT support
Backup and disaster recovery options
“Lunch & Learn” training available for you and your staff

If your previous experience with technical support consists of sitting on hold, leaving voicemails or finally getting someone on the line and realizing they know less than you do, it’s time for a change. You need to experience the real thing: talented people who know what they’re doing and are committed to your success.

Our Boots, Your Ground.

Whatever technology challenge your business is facing, Copperband has the experience to deal with it quickly and professionally. Because we’ve helped small- to medium-sized businesses in a wide range of industries for years, there’s almost nothing we haven’t seen. We won’t just fix your problem, we’ll also recommend a better long-term solution so that you’re not held up by a similar issue again. If you’d rather be growing your business than fixing computers, reach out to us today. We’re only one phone call, email or text away.